Add Customer Care Case

post

https://example.com/programs/{programCode}/customerCare/cases

Create customer support cases. How it works:

The partner’s customer creates a case using their mobile app by calling POST programs/{programCode}/customerCare/cases.
A new case for the customer is created in Salesforce for Green Dot’s agents, allowing them to handle the case.
The partner receives the case number in their response details. The case number can also be displayed to the customer.

Path Params

programCode

string

required

The program code identifying the BaaS program context for the care case.

Body Params

The request payload containing customer care case details.

Subject: The subject of the customer's inquiry.
FirstName: The customer's first name.
LastName: The customer's last name.
CustomerQuestion: The question or issue submitted by the customer.
EmailAddress: The customer's email address.
AccountIdentifier: The unique identifier for the customer's account.
PhoneNumbers: The customer's phone number and type.
Device: Device information from which the request originated.
AccountHolderIdentifier: The unique identifier for the account holder.

subject

string | null

The subject or topic of the customer's question or issue.

firstName

string | null

The first name of the user submitting the care case.

lastName

string | null

The last name of the user submitting the care case.

customerQuestion

string | null

The details of the question or issue provided by the customer.

emailAddress

string | null

The email address of the user or customer.

accountIdentifier

string | null

The unique identifier for the account associated with the care case.

phoneNumbers

object

Represents a phone contact, including the phone number and its type. Used for storing and transferring phone contact information in requests and responses.

device

object

Represents device information for a care case. Used to capture device context when a care case is submitted, including device identifiers, make, version, OS, and OS version.

accountHolderIdentifier

string | null

The unique identifier for the account holder associated with the care case.

Headers

X-GD-RequestId

string

required

The unique request identifier for tracking and logging. Should be a GUID.

string

enum

Defaults to application/json

Generated from available response content types

Allowed:

Responses

401

Unauthorized

200OK

403Forbidden

500Internal Server Error

503Service Unavailable